Choosing to rent a car in Ibiza can make your trip more convenient, but making the right choice of rental company is essential. By tapping into previous customers’ reviews, you can make a more informed decision and avoid potential pitfalls.
Selecting the right rent a car company in Ibiza is just as crucial as choosing the right hotel or planning the must-see spots for your trip. Wondering how to make the best choice? It’s simple—browse through others’ reviews about car rentals in Ibiza. These insights from past travellers can help you dodge any bumps along the road.
Before you finalise your rental booking, it’s wise to explore feedback on various companies. It’s helpful to know whether the vehicles are well-maintained, the service is prompt, the wait times reasonable, or if the child seats and other extras are in top condition. Also, see how the rent a car company responds to unexpected issues—this can be especially useful.
Ibiza offers a wide range of rental choices, from global low-cost operators to smaller, local companies. With this variety, recommendations from other travellers can be incredibly useful in identifying the most suitable provider. Here, you’ll find all the essential information you need to make the right choice.
Top-rated experiences choosing to rent a car in Ibiza
Excellent customer service
- María Pastor: “I have to highlight the service from the attendant at Ibiza Airport on 15th December, morning shift. A young man from Málaga, he was friendly, informative, and handled everything quickly. The car was spotless, and the pick-up/drop-off location was convenient and well-situated.”
- Stefano Pampuro: “Service was top-notch! The agency’s owner picked us up at the airport and took us back for our return flight. A very genuine and honest person!”
- Ana Blanco: “We can only say good things about this rent a car – nothing like the big multinational companies! It’s a family-run business with quality service and much more affordable prices compared to other companies. They gave us a spotless Ford Focus, picked us up at the airport, and on the day we flew home, they dropped us off at the terminal again. Plus, they recommended loads of places to visit and restaurants for meals… We come every year and will definitely be back!”
Problem solving and assistance
- Eduardo López Langarita: “Quick and efficient service. We had a flat tyre (not the rent a car company’s fault) and had a replacement car within an hour.”
- Ignacio Vellón Fernández: “Great staff and facilities. I had a flat tyre and got a replacement vehicle easily. Although there was initially a refuelling charge, it was refunded later. I even got an upgrade at a very low price—definitely a company to revisit!”
Well-maintained vehicles
- Cristina Martin: “We had our reservations initially, but we left very satisfied. Quick pick-up (a shuttle collects you from the P3 area at the airport). The car was clean, had a full tank, and looked almost new. We’ll choose them again if we return.”
- Patricia Soler Nieves: “The best choice, without a doubt! The app made the booking, collection, and drop-off processes so easy. The all-inclusive insurance is affordable and comprehensive, and the staff were kind and efficient. The car was in perfect condition, and any pre-existing scratches were detailed in the contract.”
Common complaints when renting cars in Ibiza
Poorly maintained vehicles
- Ainara Navarro Labrador: “The service was friendly, but the car was disappointing. For the price, cleanliness and upkeep should be much better. I won’t be booking with this company again, especially not in Ibiza.”
- Ángeles Fernández: “The car was filthy, and there were issues with the rear lights and power steering. The company’s response was superficial, and the contact page didn’t allow detailed feedback.”
Long waiting times
- Ignacio Ulecia Saez: “With only one staff member at the desk despite multiple available stations, we waited in line for two hours—totally unacceptable.”
- Bea Moreno Manzanares: “For the price paid, the service was abysmal—long queues in the sun and an unbothered staff. I’d never recommend them.”
Additional charges and miscommunication
- Estela Ballester: “Terrible service. They try to charge for everything, including full insurance and sand in the car. Other rent a car companies in the Balearics have been far better—never again.”
- Ignasi Triay: “The booking process didn’t mention a deposit, yet I was asked for €300 on arrival. It wasn’t charged in the end, but the miscommunication was frustrating. At least the car was fine.”
Key factors to consider when renting a car in Ibiza
Choosing the right rent a car company involves more than just finding the cheapest option. Here are some valuable pointers:
- Vehicle condition: companies that invest in fleet upkeep and regular cleaning tend to get higher marks from travellers. Safety features should also be in top shape, giving you peace of mind for your journey. Look for companies praised for maintenance in reviews.
- Wait times: particularly during peak seasons, it can be challenging to avoid waiting. However, well-organised companies tend to be quicker in processing rentals, helping you start your holiday sooner.
- Customer support for issues: while no one wants car trouble on holiday, it’s reassuring to know your rent a car company will handle any issues efficiently. Comprehensive insurance helps, as does a company’s reputation for prompt support.
- Friendly service: while not the top priority, good customer service adds a welcome touch to the experience, particularly when starting your holiday.
- Extras condition: families needing child seats should confirm they’re in excellent shape, as these are essential for safety. Look for rent a car companies that ensure their extras meet safety standards and are well-maintained.
